Terms & Conditions for Villagers Logistics
- *Villagers Delivery Partner Terms and Conditions:*
1. *Eligibility*: To become a Villagers Delivery Partner, you must meet the eligibility criteria, including possessing a valid driver’s license and having access to a suitable vehicle for deliveries.
2. *Use of the App*: You are granted access to the Villagers Delivery Partner app upon successful application and approval. You agree to use the app responsibly and only for its intended purpose.
3. *Order Acceptance*: When an order is assigned to you, you have the option to accept or reject it based on your availability and location.
4. *Delivery Process*: You are responsible for timely and safe delivery of orders. Follow the provided route and update order status after completion.
5. *Customer Interaction*: Maintain professionalism and courtesy when interacting with customers. Report any issues or complaints to Villagers support.
6. *Payments*: You will receive payments for completed deliveries as per the agreed terms. Ensure accuracy and transparency in payment details.
- *Villagers Delivery Manager Terms and Conditions:*
1. *Assignment*: Delivery Managers are assigned by Villagers based on experience and qualifications. Access to the app is provided upon assignment.
2. *Supervision*: You are responsible for overseeing and managing delivery partners under your supervision. Ensure that deliveries are made efficiently and as per standards.
3. *Order Tracking*: Use the app to track deliveries in real-time, monitor delivery partner performance, and intervene when issues arise.
4. *Issue Resolution*: Address and resolve issues promptly, both for delivery partners and customer-related matters.
5. *Compliance*: Ensure compliance with all Villagers policies and standards regarding deliveries and customer service.
- *Villagers Vendor Delivery Terms and Conditions:*
1. *Access*: Vendors can access the Villagers Vendor Delivery app by signing up and requesting access. Access is granted upon approval.
2. *Responsibilities*: Vendors are responsible for managing their delivery operations, ensuring timely order fulfillment, and providing an excellent customer experience.
3. *Order Fulfillment*: Use the app to manage orders, assign deliveries, and monitor delivery status.
4. *Quality Standards*: Ensure that deliveries meet quality and safety standards. Take appropriate measures to handle customer complaints and returns.
5. *Support*: Reach out to Villagers support for any questions, issues, or assistance related to the app and delivery operations.
6. *Additional Services*: Vendors may access additional services such as catalog assistance, photoshoot services, and participation in promotional campaigns to enhance their selling experience.
Please note that these terms and conditions serve as a general overview. Specific processes and detailed information can be accessed through the respective apps and official training materials. It’s essential to adhere to Villagers’ policies and standards to ensure a seamless experience for all users.
- Support/Query/Dispute:
Write us : delivery@villagersmart.com or Contact : Customer Support : +91 98 9122-8564