Villagers Logistics FAQ:
- *For Villagers Delivery Partners:*
*1. How do I become a Villagers Delivery Partner?*
– To become a Villagers Delivery Partner, you can apply through our website or the Villagers Delivery Partner app. Once your application is approved, you’ll receive access to the app.
*2. What are the prerequisites for being a Delivery Partner?*
– You’ll need a smartphone with the Villagers Delivery Partner app, a valid driving license, and a vehicle for making deliveries.
*3. How are delivery orders assigned to me?*
– Orders are assigned through the app based on your location and availability. You can choose to accept or reject orders as per your convenience.
*4. How do I complete a delivery order?*
– Once you accept an order, follow the provided route to the customer’s location. After delivery, update the order status in the app to complete the order.
*5. What if I face issues or have questions while delivering orders?*
– We provide customer support through the app and a dedicated helpline for any assistance or issue resolution.
- *For Villagers Delivery Managers:*
*1. Who can become a Villagers Delivery Manager?*
– Delivery Managers are assigned by Villagers based on experience and qualifications. Access to the app is provided once you’re assigned to this role.
*2. What are the responsibilities of a Delivery Manager?*
– Delivery Managers oversee and manage delivery partners, track deliveries, resolve issues, and ensure timely and efficient deliveries to customers.
*3. How can I track the deliveries and performance of delivery partners?*
– The app provides real-time tracking of deliveries and performance metrics of delivery partners under your supervision.
*4. How do I escalate issues or seek support as a Delivery Manager?*
– You can escalate issues or seek support through the app’s dedicated support channels.
- *For Villagers Vendor Delivery Users:*
*1. How can vendors access the Villagers Vendor Delivery app?*
– Vendors can access the app by signing up and requesting access through our website or the Villagers Vendor Delivery app.
*2. What are the responsibilities of a Vendor Delivery user?*
– Vendors are responsible for managing their own delivery services, ensuring timely order fulfillment, and providing a seamless customer experience.
*3. How can I track my deliveries and orders through the app?*
– The app provides features to track deliveries, manage orders, and ensure efficient delivery operations.
*4. How can I get assistance or support as a Vendor Delivery user?*
– Reach out to our support team for any questions or assistance with the app and your delivery operations.
*5. Are there any additional services or tools available for Villagers Vendor Delivery users?*
– Yes, we provide services like catalog and photoshoot assistance, product recommendation tools, and participation in promotional campaigns to enhance your selling experience.
Please note that these FAQs offer a comprehensive overview of each role within Villagers Logistics. Specific processes and detailed information can be accessed through the respective apps and training materials.
- Support/Query/Dispute:
Write us : delivery@villagersmart.com or Contact : Customer Support : +91 98 9122-8564